If QuickBooks Crashes While Sending Emails, it can slow down your workflow and prevent important transactions from being sent. This issue may be caused by outdated software, incorrect email settings, damaged program files, or system conflicts. Here’s how you can fix it efficiently.

1. Update QuickBooks and Windows

Outdated software can lead to compatibility issues. To prevent this:

• Open QuickBooks and go to Help > Update QuickBooks Desktop

• Download and install any available updates

• Also, ensure Windows is up to date by going to Settings > Update & Security

2. Run QuickBooks as Administrator

Running QuickBooks with admin privileges helps avoid permission-related issues.

• Right-click the QuickBooks icon

• Select Run as Administrator

3. Check Email Preferences in QuickBooks

Incorrect email settings can cause QuickBooks to freeze while sending emails.

• Open QuickBooks and go to Edit > Preferences

• Click on Send Forms

• Ensure the correct email client is selected (Outlook, Webmail, or QuickBooks Email)

• If using Webmail, double-check your SMTP settings

4. Repair or Reinstall Microsoft Outlook (If Used)

If you use Outlook for sending emails, a corrupted Outlook installation might be the problem.

• Open Control Panel > Programs > Programs and Features

• Find Microsoft Outlook, right-click, and select Repair

• If the issue persists, consider reinstalling Outlook

5. Disable Antivirus and Firewall Temporarily

Sometimes, security software may block QuickBooks from sending emails.

• Temporarily disable your antivirus or firewall

• Try sending an email again

• If it works, add QuickBooks as an exception in your security settings

6. Repair QuickBooks Installation

A corrupted QuickBooks installation may be the root cause.

• Download and install QuickBooks Tool Hub

• Open it and go to Program Problems > Quick Fix My Program

• Restart QuickBooks and try sending emails again

7. Switch to a Different Email Client

If the issue persists with Outlook, try using Webmail or QuickBooks Email as an alternative.

8. Check for Windows User Account Issues

If QuickBooks works on a different user account, your Windows profile may be corrupted. Try:

• Creating a new Windows user account

• Running QuickBooks under the new account to see if the issue persists

See Also: Top Time-Saving Features in QuickBooks

Final Thoughts

If QuickBooks keeps freezing while sending emails, these solutions should help resolve the issue. If the problem continues, consider contacting QuickBooks Support for further assistance.