Why Listening Is the Most Underrated Leadership Skill?

Before I was even a manager, I had one silly illusion in my head: that leadership was equal to provision of answers, having a plan, and ensuring everyone worked to that plan. Like, that was my mental model: if I knew the code, I could lead the team, right? Spoiler alert: wrong. My name’s Clara Reynolds, and I lead a 15-person tech team in Portland. When I got the promotion to product...

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