From Back Office to Brand Builder: How the Modern Insurance Billing...

From Back Office to Brand Builder: How the Modern Insurance Billing System Shapes Customer Loyalty

In the U.S. insurance market, competition is fierce and switching providers has never been easier. Yet despite massive investments in digital transformation, many insurers still struggle with a basic issue: disappointing customer experiences. Research continues to show that nearly half of policyholders feel let down by their interactions with insurers, from onboarding to claims. While most...