How to determine whether office furniture stores is reliable?

To determine the reliability of office furniture stores, it is necessary to comprehensively evaluate it from multiple dimensions, including product quality, environmental standards, after-sales service, and merchant qualifications. The following are the key points of judgment based on market conditions:
Product Quality and Environmental Protection Standards
Environmental protection level of the board: Priority should be given to products clearly labeled as E0 level (formaldehyde emission ≤ 0.05mg/m ³) or E1 level (≤ 0.124mg/m ³), which comply with national mandatory standards. Merchants can be required to provide CMA certified testing reports and verify whether the testing method is the "1m ³ climate chamber method".
Craftsmanship and Material: Check if the furniture edges are tightly sealed to avoid formaldehyde leakage; High quality brands usually imprint environmental rating labels on the side of the board. For example, Ounaide furniture adopts water-based paint technology, which is more environmentally friendly.
On site experience: Physical stores can personally test the stability of furniture (such as drawer slides, air pressure rods, etc.) and smell for any pungent odors.
After sales service and warranty
Warranty period: The industry standard warranty period is 3-5 years, and reliable companies may extend it to 5-8 years, or even separately agree on longer warranties for core components. For example, Ounaide offers an 8-year extended warranty.
Response speed: High quality service usually promises to respond within 24 hours, arrange repairs within 48 hours, and cover the entire country.
Contract and receipts: When signing the contract, it is necessary to clarify the environmental protection clauses and request formal invoices to avoid difficulties in subsequent rights protection.
Merchant qualifications and reputation
Brand certification: Check if you have obtained authoritative certifications such as "National High tech Enterprise" and "Guangdong Famous Trademark".
Customer evaluation: Refer to past customer feedback, especially regarding service attitude and problem-solving efficiency.
Offline experience: Priority should be given to merchants with physical exhibition halls to facilitate on-site inspection of product quality.
Avoiding pitfalls tips
Be wary of the low price trap: A price that is too low may mean that the material or craftsmanship is not up to standard, and careful selection is necessary.
Verify the authenticity of the promotion: avoid being misled by "import gimmicks", such as the fact that the EU E1 level is actually consistent with the domestic E1 level standards.
Retain evidence: If fraudulent behavior is found (such as passing off inferior goods as good or inflating prices), a "refund and compensation of three" can be requested in accordance with the Consumer Rights Protection Law.
Through the above steps, the reliability of office furniture stores can be systematically evaluated. If you need to further understand specific brand or product details, you can provide more detailed requirements (such as budget, style preferences, etc.).