What is a Managed Service?

Before presenting the case for how network monitoring with rmm tools and PSA software may assist in selling managed services, let's take a moment to define managed services. 

To put it succinctly, managed services involve outsourcing a task or service to reduce costs and improve operations.  Customers invest in your business and generate internal revenue, while experts—like you—manage the systems. 

Nonetheless, the businesses you collaborate with and your clients are not in the service management industry. 

As a result, they view managed services differently than you do.  Read more about the functions and definition of an MSP.

Also Read: How to Check System Uptime on Windows

Why do Organizations buy Managed Services?

Your clientele is external to the managed services business.  Rather, they are employing the investment as a means to facilitate the expansion of their business. 

Now let's examine the reasons why businesses choose managed services.  Ultimately, it's critical to comprehend managed services and the reasons behind your customers' interest in them before venturing into the realm of sales. 

These are a few of the main reasons why businesses invest in managed services. 

• Predictably low cost: Without investing in an IT team, your customers can embrace your managed services and fully understand the expenses.  Developing an IT team with efficiency might be very expensive for your clients. 

• Scalability: By outsourcing IT, your clients can grow without having to make significant investments in the technology. 

• Reduced downtime: Putting money into managed services will save your clients' time. 

• A proactive strategy: You can prevent problems for your customers by offering managed services.

• Provided experience: Rather than employing an ENTIRE staff, your clients can utilize provided technological expertise. 

• Strictly focused business: Investing in managed services enables your clients to concentrate more on their core business objectives. 

• Compliance with data: Your clients can continue to comply with data by using your services because you have experience in this area. 

• Faster help available around-the-clock: By using managed services, you may give your customers faster and more assistance. 

• Modern technology: Your clients will be able to access the most recent technology if you have access to third-party technological expertise.

• Lower risk: Providing managed services to your clients entails lower risk for them. 

• Concentrated energy: Your clients can concentrate on their primary tasks rather than IT. 

Purchasing managed services allows your clients to concentrate on their core business while saving time and money.  Moreover, they don't need to spend a lot of time fretting over technology.  They gain from cost-effective IT, compliance, less risks, and enhanced security.  For many firms, investing in managed services is a strategic choice.

Also Read: Guide to Check Which Powershell Version You are Using

How to Win Sales Contracts

After discussing the essential element of obtaining managed services contracts, let's move on to the process of qualifying and evaluating to secure new sales contracts. 

Use the F. I. N. D. process to validate likes.

F stands for facts.

I = Important issues

N stands for needs.

D = Dreams

You wish to assist your potential customer in meeting their business objectives by using the FIND process.  Nonetheless, it is best to take this action early in the sales process.

How an NMS supports your Managed Services Program Sales Process

The sales process is, in fact, an ongoing one.  You have opportunities to keep in contact with your customers through consultation, quotation, onboarding, upselling, and technology business reviews.  Use each of these suggestions to see how you might assist your clients in finding solutions to their issues.  In the end, here is where you have more chances to sell managed services by assisting your clients in resolving their business issues. 

Maintaining frequent contact with your customers is essential.  To put it another way, you need to be their business consultant to assist them in navigating technology. Technology isn't your customers' expertise; rather, it's the reason they came to you for assistance. Selling managed services is not a linear or finished process.  Rather, it is continuous and circular.

Author Bio

Fazal Hussain is a digital marketer working in the field since 2015. He has worked in different niches of digital marketing, be it SEO, social media marketing, email marketing, PPC, or content marketing. He loves writing about industry trends in technology and entrepreneurship, evaluating them from the different perspectives of industry leaders in the niches. In his leisure time, he loves to hang out with friends, watch movies, and explore new places.